After sales warm tips

1. Please avoid sending maintenance products directly to Shenhuo without any communication

When you need to repair the product, please contact the business or store customer service at the first time. You can follow Shenhuo's WeChat official account and after-sales telephone (18038000649) for consultation, and send the information back after confirmation. If you send it back directly, the product will be placed in the area to be claimed according to the abnormal parts, and the period to be claimed is 3 months. If the period is exceeded, Shenhuo Company will directly dispose of the product and cannot return it. Please forgive me.

2. For products in good repair, the claim period is 3 months

As for the products in good repair but unclaimed, the claim period is 3 months. If the time limit is exceeded, Shenhuo Company will directly dispose of the products and cannot return them. Please understand.

After sales details (Note: only applicable to retail customers in stores)

1. Within the warranty period:

Please contact the store you purchased directly for handling. In general, you can return or replace the goods within 7 days from the date of signing in (without affecting the secondary sales) without any reason. If quality problems occur within 15 days after receiving the goods, the return freight will be borne by the store. If quality problems occur 15 days after receiving the goods and within the warranty period, the freight shall be borne by half respectively. If the goods are returned or replaced due to non quality problems, the buyer shall bear the round-trip freight. For details, please consult the customer service of the purchase shop.

2. Out of shelf life:

You can contact our customer service and send it back to our factory for maintenance. The round-trip freight needs to be borne by you. If the flashlight needs to be replaced with large parts (wick, circuit board, switch, cylinder, etc.), we will charge the cost, but not the small parts.

3. Maintenance freight and expense

Our shipping fee: 8 yuan in the province, 10 yuan outside the province, 13 yuan in remote areas. The price of parts plus freight is the cost of maintenance.

Non after-sales service warranty scope

1. Products beyond the warranty period

2. Non original supporting products of our company, such as our products equipped with batteries of other companies

3. Damage caused by improper use, maintenance and storage (not installed and used according to the product manual)

4. Force majeure factors, such as flood, fire, earthquake and lightning strike

5. Dismantle and change the product without permission, or alter the certificate

6. No warranty for accessories